Behind every business decision, many questions, scenarios and outcomes are considered, each of which impact the path chosen and the eventual outcome. The move towards a more sustainable business is no exception as it often entails reworking of existing business models and strategies.

This Tool is designed to help bridge the gap between intent and achievement. To do this, experts from across some of Australia’s largest professional services firms consulting in the built and natural environment have developed a catalogue of questions they would encourage you to think about.

“This website covers many of the issues NDY has addressed in its own business such as developing a sustainability policy, implementing an ISO14001 compliant Environmental Management System, reporting using the Global Reporting Initiative, and which we address in our day to day work providing our clients with resource efficient engineering consultancy advice and sustainable design solutions.”

– Norman Disney & Young Sustainability Leader, Chris Nunn


The Decision Support Tool is structured across four broad-based activity areas that, with guided conversations and strategic planning, will each help a business become more sustainable:

  1. Sustainable governance, reporting and accounting;
  2. Internal engagement and staff culture;
  3. Collaboration and engagement; and
  4. Technological improvements to offices and infrastructure.

The questions are designed to assist firms to identify the path by which they are most likely to achieve their corporate vision. Any plan for sustainability must be fully integrated with the day to day business practices of the organisation. Consequently the activities and initiatives from one firm cannot simply be mirrored in another and guaranteed to achieve the same successful outcome. There is no one-size-fits-all sustainability plan. Each business will face different challenges; have a varying degree of impact and simultaneously different opportunities open to them.

The questions posed in the tables of the Decision Support Tool are designed to ensure that firms critique their own decision-making process, and hence critique the outcomes which they hope to achieve.

How do I use this Tool?

The Decision Support Tool does not have to be used in any particular order: you should navigate through the four activity areas in whatever manner seems logical to you. The Tool is designed to support strategic planning and decision making about the business case supporting sustainability in you firm.

As outlined above, The Business of Sustainability Decision Support Tool is structured across four broad-based activity areas. Under each of these four activity areas, there are a number of subheadings under which the ‘questions to consider’ are housed.

You can navigate through the four different activity areas either through the interactive graph, through the main navigation bar at the top of the screen, or through the Pages box located on the right hand side of every page.

The entire Decision Support Tool can also be downloaded as a .pdf so that you may print it and workshop through the questions at a meeting.

Why might I use this Tool?

  • To help firms ‘think outside the box’ and enhance current activities.
  • To guide a strategic discussion with a firm’s board or senior executive team around the business case for a refit, review of governance, reporting, engagement or investment in a new position on staff.
  • As a guide to an informal review of existing activities as well as to develop new business practices and procedures.
  • To start engaging with internal stakeholders to find out their perceptions of the firm, of sustainability and their preferences around communication and engagement.
  • To revive discussions around sustainability.

Who should read this Tool?

Different parts of this site will likely be useful to different people.

  • Chief Executive Officers, Chief Financial Officers, Chief Operations Officers and Chief Sustainability Officers;
  • Managers;
  • Facilities managers;
  • Office managers;
  • Staff culture and change management specialists; or
  • Individuals coordinating, or wanting to improve the internal sustainability of businesses.